Shipping policy
Everything we sell is made to order. Nothing sits in a warehouse waiting: your case or mat is printed and assembled after you order it, then shipped from one of our US production facilities. That is why every order has two stages — production, then delivery.
Shipping costs
Free shipping on every order. No minimum and no code needed. One phone grip on its own or a full desk set, shipping is on us.
Production time
- Standard items: 2–5 business days
- Personalized items: 3–7 business days, because the artwork is prepared individually
Delivery time
After production, delivery within the United States takes 4–11 business days. Shipping to Alaska and Hawaii can take an additional 7–12 business days.
All timings are estimates in business days (Monday to Friday, excluding public holidays) and start once production is finished. The estimate that applies to your address is shown at checkout before you pay.
Where we ship
We currently ship to addresses in the United States only, including Alaska and Hawaii. We are not able to deliver to other countries or to US territories such as Puerto Rico and Guam at this time.
Tracking
You will receive a shipping confirmation by email with a tracking number as soon as your parcel leaves the facility. It can take up to 48 hours before the first scan appears; until then, tracking may show no movement. If your tracking has not updated for more than 7 business days, please contact us.
Orders with more than one item
Different products are made at different facilities, so an order with several items may arrive in more than one parcel, on different days. You are never charged extra for this, and each parcel has its own tracking.
Delivery address
Please check your address carefully before paying. We can correct an address only while the order is still in production — email us immediately at contact@nuiastudio.com with your order number. Once an order has shipped, an incorrect or incomplete address that causes a parcel to be returned to the sender means we can only resend it at your cost. The same applies to parcels returned because they were not collected from a pickup point in time.
Delays
Once a parcel is with the carrier, its progress is out of our hands. Delays caused by carriers, weather, strikes or peak season do happen and are not grounds for a refund of shipping costs. If your parcel is very late, contact us and we will chase it with the carrier.
Lost, stolen or damaged parcels
If your parcel is marked as delivered but you have not received it, first check with the people you live with and your neighbors, and look for a card from the carrier. If it still does not turn up, email us within 30 days of the delivery date and we will open an investigation with the carrier and put it right.
If your item arrives damaged, or the print is faulty, email us within 30 days with your order number and photos of the item and the packaging. We will replace it or refund it — see our Refund Policy.
Questions
Email contact@nuiastudio.com with your order number and we will answer within 2 business days.
Last updated: 23 September 2026